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Venticento - Help Desk

 Data di pubblicazione: 22/03/2024

 

 

Venticento S.r.l., a company within the Relatech Group, is looking for a Level I Help Desk Technician to join their team. 

 

This is a unique opportunity to enter the world of technical support and develop essential skills in the IT sector

 

Your main responsibilities will include:

  • Technical Support: Providing first-level support to customers, addressing their requests, and resolving technical issues promptly and efficiently.
  • Troubleshooting: Identifying and diagnosing customer issues, finding appropriate solutions, or referring to senior resources if necessary.
  • Ticket Management: Managing support tickets through our ticketing system, ensuring that each issue is documented and followed up until resolution.
  • On-Site Support: Providing on-site support at customer locations.

Requirements:

  • Bachelor's degree or diploma in technical disciplines or IT certifications (CompTIA A+ certification, Microsoft Certified Professional).
  • Preferably at least 1 year of experience in technical support, ideally in Level I HelpDesk.
  • Strong interest and passion for technology and IT. Excellent communication and problem-solving skills.
  • Must have own transportation and be willing to travel to clients (Lombardy).
  • Ability to work both independently and as part of a team.

 

Relatech Group is committed to providing a stimulating and inclusive work environment, where every team member has the opportunity to grow and develop their professional skills. If you are a young talent eager to challenge yourself in a dynamic and innovative context, please send us your resume and a cover letter highlighting your skills and motivations for this role.

 

You can apply fot his position by visiting this link

Axxam - Controller

 Data di pubblicazione: 14/02/2024

 

 

Axxam is seeking a Controller for an internship in its Controlling Department, reporting to the Senior Controller.

 

The ideal candidate is a talented and motivated person, eager to grow personally and professionally in a structured and fast-paced environment.

 

Major responsibilities:

 

  • Collection, analysis and closing of reporting data (monthly)
  • Preparation of specific reports by collecting, analyzing, and summarizing information and trends
  • Support in the implementation of Business Intelligence Tools and the IT development of accounting and controlling processes
  • Support month-end closing activities
  • Analysis of accounting records and financial statements.

 

 

Required knowledge and skills:

 

  • Diploma or Bachelor Degree in economic field
  • Good knowledge of Microsoft Excel (and all the Microsoft Office tools)
  • Problem-solving skills
  • Good skills with IT tools
  • Strong attention to detail and accuracy
  • Fluency in English, written and spoken
  • Ability to work independently and as part of a team.

 

Axxam is an equal opportunity employer

 

Axxam offers a stimulating work environment and a competitive salary. If your background and personal experience fit this profile, please send your complete application, including cover letter including a brief description of your experience, your CV and a list of references to the address below or upload it at our on-line contact centre: http://www.axxam.com/careers/job-listing.

Axxam - Project Manager

 Data di pubblicazione: 13/02/2024

 

 

Axxam is opening a position for a Project Manager, to join new Project & Performance Management Office (PPMO) based in Bresso, Milano. The role will report directly to the Head of the PPMO.

The Project Manager plays a pivotal role in planning, executing, and closing projects within an organization. They are responsible for leading cross-functional teams, managing project timelines, budgets, resources, and ensuring successful project delivery. The Project Manager acts as a central point of communication and coordination, driving projects to meet their objectives while adhering to quality standards and stakeholder expectations.

The role of a Project Manager is critical in ensuring the successful execution of projects that contribute to an organization's growth and success. The individual in this role must be skilled in both technical project management aspects and interpersonal skills to effectively collaborate with teams and manage stakeholders.

 

Major responsibilities:

 

Project Planning

  • Manage the project scope, goals, and deliverables in collaboration with stakeholders.
  • Develop a comprehensive project plan, outlining tasks, timelines, resource allocation, and dependencies.
  • Identify potential risks and create mitigation strategies.

Team Leadership

  • Build and lead cross-functional project teams, assigning roles and responsibilities.
  • Foster collaboration, clear communication, and motivation within the team.
  • Provide guidance, coaching, and support to team members as needed.

Resource Management

  • Allocate resources effectively to ensure efficient project execution.
  • Monitor resource utilization and make adjustments as necessary to meet project goals.

Project Execution

  • Oversee project activities, ensuring they are executed according to the project plan.
  • Track progress, update stakeholders, and manage any changes to the project scope.

Risk Management

  • Continuously assess project risks and develop strategies to mitigate them.
  • Implement contingency plans to address unexpected issues that may arise during the project lifecycle.

Budget Management

  • Monitor project budget and expenses, ensuring they align with approved funding.
  • Address budget overruns or discrepancies and seek approvals as required.

Quality Assurance

  • Establish and enforce quality standards to deliver project outcomes that meet or exceed expectations.
  • Conduct regular quality reviews and audits to identify and address potential issues.

Stakeholder Relationship & Communication

  • Maintain open and transparent communication with stakeholders at all levels.
  • Close interaction with project team members.
  • Constant interaction and networking but not limited with Operations and Business Development as a transversal role. Provide regular updates on project progress, milestones, and potential challenges.

Project Documentation

  • Maintain accurate and up-to-date project documentation, including plans, reports, and documentation of decisions made.

Closure and Evaluation

  • Ensure proper project closure, including obtaining sign-offs from stakeholders.
  • Conduct post-project evaluations to identify lessons learned and areas for improvement.

 

Required knowledge and skills:

  • Bachelor's degree in a relevant field; a master's degree or project management certification (Prince II) is a plus.
  • At least 6 years of proven experience as a Project Manager, with a successful track record of delivering projects on time and within budget.
  • Proficiency in project management tools and software.
  • Excellent leadership, networking, communication, and interpersonal skills.
  • Strong problem-solving and decision-making abilities.
  • Ability to manage multiple projects simultaneously.
  • Attention to detail and a commitment to delivering high-quality results.
  • Adaptability and the ability to thrive in a fast-paced, dynamic environment.

Axxam is an equal opportunity employer

 

Axxam offers a stimulating work environment and a competitive salary. If your background and personal experience fit this profile, please send your complete application, including cover letter including a brief description of your experience, your CV and a list of references to the address below or upload it at our on-line contact centre: http://www.axxam.com/careers/job-listing.

Diasorin - Molecular Quality Assurance Associate

 Data di pubblicazione: 01/02/2024

 

 

Job Scope

 

Provide technical analysis of processes that are involved in the development and manufacturing of products in order to ensure that they are in compliance with quality requirements and meet specifications. Help and support such activities while ensuring that applicable standards and procedures are followed.

Participate in Project teams, representing Quality groups and ensuring that Design Control requirements are met. Support Corrective and Preventive actions and ensure that Root Cause Investigations are performed using appropriate Quality Tools. Support and ensure that validation activities are well documented and performed..

 

 

Key Duties and Responsibilities

 

  • Ensure that appropriate procedures are established to support Design Development processes.
  • Review of design and development processes and ensure that appropriate documentations are established during this process in accordance with the Design Control procedures.
  • Review verification and validation activities to ensure that they are well established and compliant with the regulations.
  • Review specifications, operation instructions, process procedures, test procedures, inspection and test analysis.
  • Support in providing leadership in the application of Quality Tools such as Risk Management, Root Cause Investigations, and investigation of process and products failures and implement lasting solutions of such failures.
  • Support the risk management activities for new product development including risk plans, and reports and assisting with all FMEAs to ensure compliance.
  • Develop process flow diagrams and perform gap analyses on current controls/status versus required controls/status.
  • Assist in corrective and preventive actions and verifications of effectiveness checks for internal and external audits.
  • Perform assigned tasks in accordance with applicable Environmental Health and Safety (EHS) regulations and Company EHS policies. Violations of EHS regulations or policies will be handled in accordance with the established Company disciplinary process.
  • Participate in Audits (Internal and External), and Regulatory authority inspections and ensure that risk to company is minimized as much as possible.
  • Perform other duties as assigned.

Education, Experience, and Qualifications

 

  • Bachelor’s Degree in an Engineering or life sciences discipline such as Biochemistry, Chemistry, Microbiology, Biotechnology or Bio-Engineering is preferred
  • 2-3 years related experience in IVD, medical, pharmaceutical, or other related industry in Quality department
  • Thorough understanding of statistical quality control, statistical process control, Corrective Action Process, and their application manufacturing as a problem identification and resolution tool
  • Proficient in Advanced SPC, Quality Analysis Tools (Taguchi, Fishbone) & DOE.
  • FDA Process Validation Techniques is preferred
  • Software product development experience within the IVD environment is a plus
  • Good interpersonal skills, professionalism
  • Ability to work with cross -functional teams
  • Time management skills and organization skills; analytical skills; Problem-solving
  • Group work orientation.
  • Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory and factor analysis.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
  • Fluent spoken and written English.

 

What we offer

Receive a competitive salary and benefits package as you grow your career at DiaSorin. Join our team and discover how your work can impact the lives of people all over the world.

 

You can apply fot his position by visiting this link

Italiassistenza - Program manager

 Data di pubblicazione: 24/11/2023

 

 

Italiassistenza Spa è l’Home Care Company del gruppo Zambon che supporta i pazienti con malattie croniche o rare nel loro percorso di cura e aderenza terapeutica.

 

In particolare, siamo leader nella progettazione, nella gestione e nel monitoraggio dei Patient Support Programs (PSP), servizi attivati e finanziati dalle aziende farmaceutiche che si integrano con quelli erogati dal SSN, migliorando la qualità dei processi assistenziali senza pesare sul servizio pubblico.

 

Dalle nostre sedi di Milano, Reggio Emilia e Lugano coordiniamo una rete capillare di medici, infermieri e centri di assistenza domiciliare per aiutare i pazienti a seguire le terapie, dando loro tutto il sostegno di cui hanno bisogno.

 

Grazie ai nostri programmi personalizzati, aumentiamo i livelli di aderenza terapeutica fino al 90%.

 

Da oltre 30 anni Italiassistenza opera anche nel campo dell’assistenza domiciliare privata con il marchio Privatassistenza, attraverso 200 centri, attivi tutti i giorni, 24 ore su 24.

 

Per il potenziamento della Direzione Operativa, siamo alla ricerca di un Program Manager, una persona energica e dinamica che verrà inserita nel team dei Patient Support Programs (PSP), dovrà garantire il corretto svolgimento delle attività previste dalle commesse assegnate in coordinamento con il PM Coordinator, il Team Leader della Centrale Operativa mantenendo i rapporti con i clienti e tutti gli altri interlocutori esterni per la parte di competenza.

 

 

Ruolo e responsabilità:

  • Garantire la relazione con il Cliente e l’esecuzione delle attività gestionali delle commesse attive nel rispetto delle condizioni contrattuali (ad esempio: meeting di allineamento periodici, gestione della reportistica, consuntivazione, attività propedeutiche alla fatturazione attiva, gestione del budget della commessa ecc.)
  • Presidiare le attività delle commesse attive e la gestione degli stakeholders esterni (Medici prescrittori, farmacie, operatori sanitari territoriali, provider logistici ecc.) verificando il rispetto delle condizioni contrattuali e delle procedure interne condivise
  • Sviluppare e gestire il set delle procedure interne della Centrale Operativa (CO), il materiale formativo a supporto e in collaborazione con il Team Leader della CO. Supportare la CO nelle gestioni complesse / straordinarie rivedendo se opportuno anche le procedure interne
  • Assicurare il regolare approvvigionamento dei medical device e/o altri materiali d’uso eventualmente previste dalle prestazioni erogate (es. kit, deflussori, pompe infusionali ecc.) e coordinarne la distribuzione dei materiali sulla rete degli operatori territoriali e/o presso il domicilio del paziente
  • Presidiare l’andamento economico delle commesse gestite, sia in termini di fatturato sia in termini di costo, presidiando le attività di consuntivazione mensili propedeutiche al processo di fatturazione (attiva e passiva)
  • Supportare le funzioni di Business Development e Legal in fase di nuove offerte / rinnovi contrattuali e garantire supporto al cliente nella fase di post-vendita
  • Presidiare il livello di copertura della rete territoriale degli IP e la distribuzione dei carichi al fine di identificare iniziative di efficientamento / sviluppo in accordo alla funzione preposta di Recruiting & Development della rete territoriale.
  • Presidiare i KPI delle commesse al fine di identificare possibili azioni di miglioramento
  • Collaborare all’implementazione di iniziative progettuali di innovazione tecnologica e/o sviluppo di nuovi healthcare services, supportando le fasi di analisi di fattibilità, costi-benefici, disegno e implementazione

 

Requisiti:

  • Esperienza pregressa in ruoli simili (+3 anni), preferibilmente nel settore Health Care
  • Laurea e master con indirizzo economico e/o gestionale o scientifico
  • Capacità d'analisi numerica, di strumenti informatici di reporting e di pianificazione (Excel avanzato, Power BI ... ).
  • Competenze di redazione documenti per condivisione con direzione aziendale / Cliente (redazione manuali operativi, presentazioni Power Point).
  • Costituiranno titolo preferenziale competenze in ambito sanitario – socioassistenziale
  • Ottima conoscenza di Excel e Power Point, O365

 

Competenze

  • Capacità di analisi e di rappresentazione dei dati
  • Entusiasmo, flessibilità, ottimale gestione dello stress
  • Spiccate doti organizzative e relazionali
  • Problem solving e capacità analitiche
  • Autonomia
  • Precisione e affidabilità

 

Inquadramento e retribuzione saranno definiti insieme all’Azienda in relazione all’esperienza maturata e ai risultati raggiunti.

 

Luogo di lavoro: Bresso (MI)

 

Orario: full time 40 ore settimanali

 

Contratto a tempo indeterminato

 

Per inviare la propria candidatura visitare questo link.